Privacy Policy

Synergy Homecare of Southern California ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our in-home care services. We serve families across Lakewood, Cerritos, La Palma, Artesia, Los Alamitos, Carson Park, Cypress, Buena Park, Rossmoor, and Hawaiian Gardens.

Information We Collect

We may collect information about you when you interact with our website, request a consultation, or use our care services. This includes:

• Personal Information: Name, email address, phone number, and mailing address.
• Care-Related Information: Details about your loved one's care needs, health conditions, and preferences provided during consultations or on intake forms.
• Website Usage Data: IP address, browser type, pages visited, and referral URLs, collected automatically through cookies and analytics tools.
• Communications: Records of phone calls, emails, and form submissions you send to us.

How We Use Your Information

We use the information we collect to:

• Provide, personalize, and improve our in-home care services.
• Respond to inquiries, schedule consultations, and communicate with you about care.
• Match your loved one with an appropriate caregiver based on needs and preferences.
• Process billing and coordinate insurance, VA benefits, or reimbursement programs.
• Comply with legal, regulatory, and licensing requirements applicable to home care agencies.
• Send service updates, newsletters, or promotional materials (you may opt out at any time).

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and measure the effectiveness of our marketing efforts. We use third-party tools such as Google Analytics, Google Tag Manager, and the Meta Pixel to collect aggregated usage data. You can control cookies through your browser settings, though disabling them may affect website functionality.

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Caregivers and Care Teams: Only the information necessary to provide care to your loved one.
• Service Partners: Reimbursement programs, insurance providers, or VA benefit coordinators, with your consent.
• Service Providers: Trusted third parties that support our operations, such as scheduling, billing, and analytics providers, under confidentiality agreements.
• Legal Authorities: When required by law, court order, or to protect the safety and rights of our clients and staff.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to opt out of the sale or sharing of your personal information and to limit the use of your sensitive personal information. To exercise any of these rights, contact us using the information below.

Children's Privacy

Our website is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Synergy Homecare of Southern California
(562) 213-9941
synergyhomecaresocal@gmail.com